The delivery of your order will be provided by Colissimo and Colissimo International. For any delivery outside the European Union customs taxes should be expected upon entry into the country. These taxes will be your responsibility. Moon Paris cannot be held responsible for customs delays as they are beyond our control. These delays might be longer in some countries such as United States, Israel, Japan or China.
In case of failure of delivery of your order, if it is related to an error from Moon Paris (wrong address indicated on the slip, mistake in the customs documents) the shipping and possibly the inherent customs taxes will be fully refunded. If the error turns out to be your fault (wrong address communicated, absence during the scheduled delivery) the costs will be borne by the customer. The address you indicate when placing the order will be the address taken into account for delivery. It is not possible to modify a delivery address once the order has been placed.
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